Wednesday, August 29, 2012
Very good article on Customer Care/Hospitality
What apple learnt from the service of Ritz-Carton
http://www.forbes.com/sites/carminegallo/2012/04/10/how-the-ritz-carlton-inspired-the-apple-store-video/
Friday, August 24, 2012
Sunday, August 19, 2012
Saturday, August 18, 2012
Monday, August 13, 2012
Saturday, August 11, 2012
Friday, August 10, 2012
Tuesday, August 7, 2012
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