life n technology: Very good article on Customer Care/Hospitality

Wednesday, August 29, 2012

Very good article on Customer Care/Hospitality

What apple learnt from the service of Ritz-Carton http://www.forbes.com/sites/carminegallo/2012/04/10/how-the-ritz-carlton-inspired-the-apple-store-video/

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Life cycle of Truth

All truth passes through three stages. First, it is ridiculed.

Second, it passes through three stages. Third, it is accepted as being self-evident and everyone accepts it. - Arthur Schopenhauer

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Follow your Heart

Many of us are afraid to follow our passions,

to pursue what we want most because it means taking risks and even facing the failure. But to pursue your passion with all heart and soul is SUCCESS in itself. The greatest failure is to have never tried.

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U-Turn ?

If you're headed in the wrong direction; remember God allows U-turns.

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To ask or not ?:

He who asks questions is a fool for 5 minutes, he who doesn't remain fool for life n forever.

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Commitment:

Commitment lead to action and action is what you need to fulfill your dream.

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Courage To Succeed:

To dream anything that you want to dream is the "beauty" of "human mind".

To do anything that you want to do is the "strength" of the "human will".

To trust yourself to test your limits is the "courage to succeed".

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In this busy world:

We're so busy watching out for what's ahead of us that we don't take time to enjoy where we are.

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Create Light of your Life:

It doesn't matter for how long the room has been dark;

For a day, or a week, or a year, or for ten thousand years.

The moment you bring in a candle; darkness vanishes like it was never there.

Similarly, it doesn't matter for how long we are stuck in a sense of our limitations.

The moment you decide to break free, nothing will stop you.

Create the light of your life.

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Keep Moving:

Life gives answers in three ways.

It says yes and gives whatever you want.

It says no and gives you something better,

It says wait and gives you the best.

If you're committed to your dream, you will win anyways.

Don't just dream, Live you dream.

Keep moving towards it.

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Brand new end:

You cannot travel back in time and create brand new start,

but you can always have control over present and can always make a brand new end.

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Anchor Of Life:
Neither should a boat rely on one small anchor,
Nor should life rest on single hope.

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You Live Only Once:

Make the best of life's moments...

What really matters at the end of the day is if you've made the best use of time,

and done everything that you needed to do.

Don't sit just there waiting. You only live once.

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Try Harder:

Just because something is difficult, doesn't mean we should not try.

But it only means that - we should try harder.

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Do what you want:

Do What you want,

Be Who you are,

And say what you feel; because...

Those who mind, don't matter...and

Those who matter, don't mind.

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Friend in Trouble:

If a friend is in trouble, don't annoy him by asking,"If there is something I can do ?"

Think up something appropriate and do it.

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You can handle it:

If God answers your prayer, He's increasing your Faith.

If he delays. He's increasing your patience.

If he doesn't answer, He knows you can handle it.

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Set No Limitations:

You have powers your never dreamt of.

You can do things you never thought you could do.

There are no limitations in what you can do

Except the limitations of your own mind.

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God will ask:

Tomorrow God isn't going to ask:

What did you dream ?

What did you think ?

What did you plan ?

What did you preach ?

He's going to ask:What did you do ?

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Laws of Nature:

Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed.

Every morning a lion wakes up. It knows it must outrun the slowest gazelle or it will starve to death.

The moral:

It doesn’t matter if you are a lion or a gazelle. When the sun comes up, you better be running.

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Sail Your life:

Over the same sea, on the same winds;

A ship sails in one direction, another in opposite.

It is not the wind that decides which direction the ship goes;

Its the sails; how they are tied and how they are maneauvered.

Similarly, it is not fate that decides where your life is going;

It is all about how you take life and where you take it to.

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Paint Your Day:

Each day is a new canvas to paint upon.

Make sure your picture is full of life and happiness.

And at the end of the day you don’t look at it

and wish - you had painted something different.

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Faith:

You do not have to knaow the universe will provide what you want, you just require the faith that it will. When driving at night from California to New York, you don't need to see all the way from one coast to another. All you need is for your headlights to show you the next 200 feet in front and you will get there. In life, you have to trust you will be "shown the way". Most people, never ask what they want because they cannot see how it could possibly come to them.

If you keep wondering about the "how", the message you are giving out to the universe is doubt.

---

What You Build Matters:

The world will provide you with stones everyday.

What you build out of it, is your choice.. Wall, Road or a Bridge.

You may even choose to do nothing.

At the end, world will know you by what you did with it.

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Important Facts Of Life:

Health is the first of life

Wealth is the next of life

Character’s courage is the best of life

Respect is must in life

Turning is the test of life

God’s blessing is the crest of life

Love is crucial for life

Happiness is the perfume of life

Truth is the search of life

Death is the rest of life.

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Making Dreams Come True:

If you desire to move forward in life towards fulfillment,

you should not, at any time complain about the obstacles.

To complain of difficulties is to betray weakness and lack of faith.

Every obstacle is a golden opportunity for further progress.

Those who transfer obstacles into opportunities are true leaders.

They make dreams come true.

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Take Each Day As It Comes:

People lose their health to make money; then lose their money to restore their health. By thinking anxiously about the future, they forget their present such that they live neither for the present nor the future.

They live as if they will never die, and they die as if they have never lived.

Take each day as it comes, and live each day to the fullest.

---

Write Your Name:

Don’t write your name on sand, waves will wash it away.

Don’t write your name in sky, wind may blow it away.

Write your name in hearts of people you come in touch with.

That’s where it will stay.

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Push Yourself Forward:

Arrow goes forward only after pulling in to backward.

Bullet goes forward only after pressing the trigger backward.

Every human being will get happy.

Only after facing the difficulties in their life path…

So do not be afraid to face your difficulties.

They will push you forward.

---

View From The Window:

Life is like a view from the window.

You can’t change the windoe even if you don’t like it, but you can change the way you look at it.

Then you will see how beautiful life is.

---

The World Is Waiting For You:

Do not be afraid to shine. The world needs what you have to give.

Open up the areas of your being; Expose them to yourself - to others.

You are valuable. You are unique.

You have much to give. Do not be afraid to give it.

As we risk ourselves, we grow. Each new experience is a risk.

We can try, and maybe fail; And, as a result, grow or hold back and stagnate.

You have the potential to be anything you want. You are free to chooose.

You are limited only by your fears. Let your dreams take over.

Fly with the eagles. Soar into life.

The world is waiting for you.

---

Passing Time:

Don’t ever say that you don’t have enough time.

You have exactly the same number of hours in a day that were given to Helen Keller, Louis Pasteur,

Michelangelo, Mother Teresa, Leonardo Da Vinci, Thomas Jefferson and Albert Einstein.

Make best use of all the time you have. Once lost, you will never get it again…

---

You Make A Difference:

Don’t spend you precious time asking ’Why isn’t the world a better place?’

It will only be time wasted.

The question to ask is ‘How can I make it better?’

To that there is an answer

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Setting our Hearts Right:

To put the world right in order, we must first put the nation in order;

To put the nation in order, we must first put the family in order;

To put the family in order, we must first cultivate our personal life;

We must first set our hearts right.

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Treasure is within you:

The treasure is not in

What you own, What you wear, How you look,

or the worldly accomplishments.

The treasure is within you.

It only needs to be uncovered and discovered

---

Be Dynamic Right now:

Fill your life with anticipation.

Set you goals. Write your to-dos.

Just because you haven't done something before,

doesn't mean that you can't start doing it right now.

Be the new dynamic you. Right now, Right here.

---

The Road to Success:

The road to success is not straight.

There is a curve called Failure,

A loop called Confusion,

Speed bumps called friends,

Red lights called Enemies,

Caution lights called Family,

You will have flats called Jobs,

But, if you have a spare called Determination,

An engine called Perseverance,

Insurance called Faith,

A driver called God,

You will make it to a place called Success !

---

True Strength:

Anyone can give up, that`s the easiest thing in the world to do.

But to hold it together,

when everything seems like falling apart;

That's the true strength !

---

Just Get Going:

Challenges are high, The Dreams are new.

The world out there is waiting for you.

Dare to dream, Dare to try

No goal is too distant, No start is too high.

Just Get Going.

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I will learn to:

If I feel depressed, I will learn to cheer up.

If I feel sad, I will learn to laugh.

If I feel ill, I will learn to be healthy.

If I feel fear, I will learn to plunge ahead.

If I feel inferior, I will learn to lookup to myself.

If I feel uncertain, I will learn to raise my voice.

If I feel poverty, I will learn to think of wealth to come.

If I feel incompetent, I will learn to think of my past success.

If I feel insignificant, I will learn to remember my goals.

I will learn to be the master of my emotions, I will learn to change.

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Life is too Short:

cLaugh you heart out

Dance in the rain

Cherish in the rain

Ignore the pain

Live, Laugh, Love

Forgive and Forget

Life is too short to be

living with regrets.

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Choice is yours:

Every test in life makes you Bitter or Better,

Every Problem comes to Make Us or Break Us.

Choice is ours,

Whether become Victim or Victor

---------------------------

Secret Of Life

The deepest secret is that life is not a process of

discovery, but a process of creation. You are not

discovering yourself, but creating yourself anew.

Seek therefore, not to find out Who you are, but

seek to determine Who You want to be.

- Neale Donald Walsch

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Key Of Happiness

The reason people find it so hard to be happy is that they always see the past better than it was, the present worse than it is and the future less resolved than it will be.

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